Team Leader, HR Data Management (US)

About Us

HelloConnect

Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

You are responsible for team engagement, and performing efficient and quality deliverables.

You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to talent/onboarding/data management administration processes to support operational efficiency and effectiveness.

Responsibilities and duties

• Responsible for talent/onboarding/employee lifecycle data management process and implementation.
• Responsible for the daily operational functions such as but not limited

• Responsible and ensures quality and efficiency of own work deliverables related to the function on a daily basis.
• Act as the subject matter expert/escalation for the team and clarify their process-related queries.
• Support building the training plan, live training, in-training, follow-up training of new and existing procedures.
• Support in hiring and building the team's competency and capability.
• Contribute to developing, updating, and distributing the standard operating procedures and tools specific to the discipline.
• Manages the delivery of high-quality services and ensures the team is working together to meet service delivery and service quality expectations.
• Manage teams utilization, work planning, and task distribution and accomplishments.
• Participate in preparing and evaluating the HR-related reports on workload management, and service level agreement (SLA) achievement including quality and process efficiency.
• Responsible for submission and coordination of status report(s), as necessary
• Contribute to process/continuous improvement initiatives.
• Perform other related tasks that may be required from time to time.

• Lead, and promote a culture of teamwork, innovation, and excellence in customer service.
• Motivate, support, coach, and guide team members in daily operations and performance.
• Discuss performance objectives for all team members in accordance with the company OKR.
• Monitors and reviews progress and accuracy of work directs efforts towards achieving agreed performance metrics, and provides technical guidance on complex issues.
• Identify and manage opportunities for development across the team and implement development plans to grow people's competency and capability.
• Conducts periodic appraisal and required follow-up in accordance to the work delivery and output, following the policies of the company.
• Build, Develop, and maintain effective working relationships with counterparts/stakeholders and HR partners to ensure a thorough understanding of the business and its support requirements.

Skills and preferred qualifications

Qualifications:

• Bachelors Degree in Human Resource Management, Psychology, or any related course.
• Have at least 3 years of experience leading a team in a shared services industry serving global business/shared services.
• In-depth knowledge and experience in Talent/Onboarding and employment Life Cycle Data Management.
• Expert of HR processes, systems, and tools within the various stages of the employee lifecycle.
• Has proven skills in managing, understanding, and execution of ATS/Hiring/ERP systems and tools, database functionality, and reporting.
• Knowledge and understanding of performance and quality metrics, goals, and service level implementation and assessment.
• Experience working in a multicultural environment and experience in a shared services environment is an advantage.
• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business area
• Extensive Experience in start up, growing and fast paced organization is highly desirable.

Competencies:

• Proficient in Workday and/or any relevant ATS/Hiring/ERP system.
• Has excellent knowledge and experience in Microsoft Office systems and tools (ie. excel, word)
• Has experience in data reporting and analytics.
• Strong problem-solving, relationship-building, communications, and conflict management skills.
• Proven organizational skills with ability to handle multiple priorities efficiently.
• Structured, accurate, systematic, and committed to delivering within deadlines.
• Ability to work independently knows the importance of achieving results through team work and delegation.
• Has the ability to take initiative and make sound judgments and decisions within applicable scope, procedures, and guidelines.
• Demonstrated knowledge of systems, processes, and procedures relevant to the work scope.
• Result-oriented mindset and the ability to show leadership in challenging situations.
• Excellent oral and written communication skills in English.

Shift:

• Able to work hybrid
• Able to work EST
• Able to work PH Holiday when necessary
• Rotational Monday to Sunday with two days off

Why work for us?

Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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