Collections Officer | Permanent WFH | Day Shift | Weekends Off | Day 1 HMO

Protect cash flow with confident, customer-first collections

The Collections Officer drives timely recovery, stronger customer accountability, and healthier cash flow across a service-led financial environment. This role supports business continuity through clear, professional collections management while opening a long-term global career with Emapta and a premium experience designed for top-performing talent.

Snapshot

Work Setup: Permanent work from home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Minimum 1 year of collections experience
• Proficiency in Excel
• Strong understanding of the general ledger
• Strong attention to detail
• Strong written and verbal communication skills
• Willingness to learn
• Ability to collaborate in a team environment
• Exposure to Xero, Emersion, and Zoho CRM is an advantage
• Tertiary qualification in Accounting
• Professional Accounting Qualification (CA or CPA) is desirable, or ideally currently pursuing the qualification

• Manage customer enquiries via phone and email, address overdue invoices, and negotiate payment plans in line with the defined collections process
• Follow up on outstanding balances to ensure timely payments and minimise aged receivables
• Execute advanced collection activities, including issuing service suspension notices, letters of demand, and coordinating handover to third-party debt collectors where required
• Coordinate with third-party debt collectors and external administrators, ensuring all necessary information is provided and follow-up actions are completed to support effective recovery
• Lead monthly collections review meetings, review and prioritise high-risk customer accounts, provide updates, recommend actions, and drive follow-through
• Prepare and submit requests for invoice write-offs to the Finance Manager or CFO, and process approved write-offs in Xero with accurate documentation and system updates
• Maintain accurate and up-to-date records of all collection activities in Zoho CRM, including clear notes, actions taken, and next steps
• Act as the first point of contact for basic billing enquiries, including invoice copies, payment confirmations, and general account queries
• Resolve simple billing issues independently and escalate more complex matters to the Billing team where required
• Ensure billing-related queries are addressed promptly to avoid delays in payment and collections
• Investigate and resolve invoice disputes in a timely manner, working closely with Billing and internal stakeholders
• Coordinate required actions such as regular SOA preparation, invoice correction, reissue, or escalation to ensure prompt resolution and minimise payment delays
• Identify root causes of disputes and provide feedback to prevent recurring billing issues
• Prepare and maintain weekly and monthly aged debtor reports, including clear commentary on key risks, trends, and recommended actions
• Provide visibility on expected cash collections to support cash flow forecasting
• Analyse recurring collection and billing issues, and recommend practical process improvements
• Support half-year review and year-end audit requirements, including preparing supporting documentation and responding to audit queries
• Assist the CFO and Finance Manager with ad-hoc reporting or analysis

About the Client

They combine boutique service, enterprise-grade capability, and strong accountability, offering customers one partner, one invoice, and one team focused on service excellence and long-term value.

Welcome to Emapta Philippines!

We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!