Services Technician Sr
Requisition Number: 102166
Sr. Services Technician (IBM)
Location: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605
Now is the time to bring your expertise to Sr. Services Technician role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.
As Sr. Services Technician with Insight, you will hold a position that focuses on internal financial reporting and analysis as well as corporate accounting and reports to the Accountant Team Lead. We will count on you to efficiently prepare and document journal entries and reconciliations that affect revenue and cost of goods sold and reconciliations relating to balance sheet accounts and analyzing sales transactions and applying generally accepted accounting principles.Along the way, you will identify and drive continuous process improvement efforts.
What to Expect
We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.
We offer all the benefits you expect—health, dental, vision, PTO—plus:
- Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
- Hybrid set up (once a week work onsite)
- Group Life Insurance
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
Leadership: The Lead for this role is Noah Dela Paz. Noah is based in Manila.
As Sr. Services Technician, you will get to:
- Monitor, manage, and maintain server infrastructure and perform network administration on managed devices.
- Troubleshoot, analyse, and resolve client issues remotely via phone, chat, or self-service, escalating unresolved problems as necessary.
- Contribute to process improvements and update the knowledge base while completing other assigned tasks as required.
- Report to the operations or shift Team Lead and collaborate with engineers for solutions when needed.
- Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As Sr. Services Technician you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
We are looking for Sr. Services Technician with:
- Bachelor’s degree in IT, Computer Engineering, or related field from a four-year institution
- Minimum 5 years’ experience in a NOC or similar IT environment covering server, network, database, and storage support, including remote troubleshooting
- Adaptable to fast-changing requirements and operational goals
- Strong written and verbal English skills
- Effective at managing multiple priorities
- Communicate well at all organizational levels
- Committed to company values and principles
- Received 35+ industry and partner awards in the past year
- $9.2 billion in revenue
- #20 on Fortune’s World's Best Workplaces™ list
- 14,000+ engaged teammates
- Recognized as a Great Place to Work in the year 2022 and 2023
- $1.4M+ total charitable contributions in 2023 by Insight globally
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.