L3 Technical Engineer

Senior Technical Engineer

Shift: Rotational EST Shifts

About the Role

You will work closely with clients, mentor junior engineers, and contribute to the successful delivery of infrastructure projects and managed IT services.

If you have extensive experience supporting Windows Server, Microsoft 365, Azure, networking, virtualization, and enterprise security in a fast-paced MSP or enterprise environment, we'd like to hear from you.

• Serve as the primary escalation point for Level 2 and Level 3 technical issues.
• Diagnose and resolve complex server, network, cloud, and security-related incidents.
• Administer and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, File Services, Print Services, and Group Management.
• Manage Microsoft 365, Exchange Online, SharePoint, and Microsoft Teams administration.
• Perform Microsoft 365 and Azure migrations, including Exchange Online migrations.
• Deploy, configure, and support Azure and AWS cloud infrastructure.
• Configure and troubleshoot Cisco networking equipment, including switching, routing, VLANs, VPNs, wireless networks, and firewalls.
• Administer Cisco Meraki firewalls, switches, wireless access points, SD-WAN, and VPN solutions.
• Support virtualization platforms and enterprise server environments.
• Manage backup and disaster recovery solutions, including Datto, Acronis, and Chartec.
• Perform patch management, endpoint security administration, and vulnerability remediation.
• Utilize Kaseya, IT Glue, LogMeIn, and other RMM/documentation platforms to support managed environments.
• Perform root cause analysis and implement permanent corrective solutions.
• Maintain accurate technical documentation and client environment records.
• Support infrastructure implementations, upgrades, and technology refresh projects.
• Mentor junior engineers and provide technical guidance to the Service Desk team.
• Deliver exceptional customer service while maintaining SLA compliance.

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
• Minimum of 5 years of experience in Systems Engineering, Infrastructure Support, or Managed IT Services (MSP).
• Strong expertise with:
• Windows Server (2016/2019/2022)
• Active Directory & Group Policy
• Microsoft 365 Administration
• Exchange Online
• SharePoint Online
• Microsoft Azure
• AWS
• Cisco Networking
• Cisco Meraki
• VPN Technologies
• Firewalls
• Routing & Switching
• VLAN Configuration
• DNS, DHCP & TCP/IP
• Virtualization (Hyper-V and/or VMware)
• Backup & Disaster Recovery
• Endpoint Security
• Patch Management
• Experience with Kaseya, Barracuda, IT Glue, Datto, Acronis, and LogMeIn is highly desirable.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.

Preferred Certifications

• CompTIA Network+ or CompTIA Security+

• CCNA
• Microsoft Certified: Azure Administrator Associate
• CISSP
• CCSP
• AWS Certified Solutions Architect – Associate

• Strong ownership and accountability.
• Excellent customer service and relationship-building skills.
• Ability to thrive under pressure and manage multiple priorities.
• Strong analytical and critical thinking abilities.
• Passion for learning new technologies.
• Team player with mentoring and leadership capabilities.
• Detail-oriented with excellent documentation skills.
• Self-driven, proactive, and solution-focused.

Why Join IT by Design?

At IT by Design, you'll be part of a collaborative, high-performing team that values innovation, continuous learning, and career growth. You'll work with modern technologies, support diverse client environments, and have opportunities to expand your technical expertise while making a meaningful impact.

• HMO coverage effective Day 1
• ₱150,000 Maximum Benefit Limit per illness
• One free HMO dependent
• Pet Insurance
• Life Insurance
• Night Shift Differential (10%)
• Holiday Pay (200% Regular Holidays | 130% Special Holidays)
• Government-Mandated Benefits (SSS, PhilHealth, and Pag-IBIG)
• Annual Performance Review and Bonus
• 13th Month Pay
• Subsidized Meals
• Complimentary Coffee and Snacks