Technical Support Representative - Dasmariñas Site
iQor Dasmariñas Full-time
Technical Support Representative (Work-In-Office)
Welcome to a Great Place for Great Careers!At iQor, our Technical Support Representatives are the go-to problem solvers who make technology easier for customers. Whether it’s answering questions, troubleshooting issues, or guiding a customer step-by-step, you’ll play a key role in turning a challenge into a positive experience.
With us, you’ll gain new skills, enjoy competitive pay, and grow in a team that wants to see you succeed.
What Your Day-to-Day Looks Like
As a Technical Support Representative, you will:
- Handle inbound customer calls and provide technical assistance.
- Help customers with troubleshooting by phone, chat, or email.
- Walk customers through solutions in a clear, simple way.
- Build trust by taking ownership of every issue and seeing it through.
- Balance great service with performance goals like quality and efficiency.
- Perform other duties as assigned to support the team.
- At least six months of BPO or technical support experience
- At least High School/Senior High graduate
- Strong communication skills in English (oral and written)
- Ability to build rapport and show genuine care for customers
- Comfortable using a computer and navigating online tools
- A positive, dependable attitude with problem-solving skills
- Competitive pay and allowances with monthly incentives.
- HMO benefits for you, plus options to enroll up to 5 dependents.
- Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
- Night differential pay, group life insurance, and free onsite medical care.
- Training, coaching, and quarterly appraisals to support your career growth.
Take the next step in your career. Click ‘Proceed’ and start your journey as an iQor Technical Support Representative!
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