E-Commerce Blended Voice/Nonvoice Account - Customer Service Representative

About the role

This full-time E-Commerce Blended Voice/Nonvoice Account - Customer Service Representative role offers the opportunity to join the dynamic team at Talent Outsourcing Channel Solutions', based in Davao City, Davao del Sur. As a customer service representative, you will play a crucial part in delivering exceptional service to clients, handling a range of enquiries across voice and non-voice channels.

• Providing high-quality customer service through efficient handling of inbound and outbound calls, emails, and other digital channels
• Responding to customer inquiries, resolving issues, and providing product information in a timely and professional manner
• Maintaining accurate and up-to-date records of customer interactions
• Identifying opportunities to enhance the customer experience and providing feedback to help improve processes and procedures
• Collaborating with cross-functional teams to ensure seamless service delivery
• Adhering to company policies, procedures, and quality standards

• Previous experience in a customer service or call centre role, preferably within the e-commerce industry; HS/SHS Grad + 6MONTHS CFE or BPO
• Strong communication and interpersonal skills, with the ability to adapt your style to meet the needs of diverse customers
• Excellent problem-solving and decision-making skills, with a focus on delivering the best possible outcomes for customers
• Proficiency in using computer systems and software, including customer relationship management (CRM) tools
• A positive, customer-centric attitude and the ability to work effectively as part of a team
• Fluency in both English and the local language

• Competitive compensation package with opportunities for growth and development
• Comprehensive benefits, including health insurance and paid time off
• A supportive and collaborative work environment that values employee well-being
• Opportunities for ongoing training and skill development
• A chance to be part of a dynamic and innovative company that is making a difference in the e-commerce industry

About us

With a strong focus on innovation, technology, and continuous improvement, we are committed to creating a positive and engaging work environment for our employees.

If you're passionate about customer service and ready to take your career to the next level, we'd love to hear from you. Apply now to join our talented team.