Customer Support Officer | Work From Home | Day Shift | Weekends Off
EMAPTA Quezon City Full-time
Coordinate Critical Services That Restore Homes and Businesses
Meaningful work begins by helping customers navigate challenging situations with confidence. The Customer Support Officer ensures efficient service coordination, strengthens customer relationships, and supports operational excellence across a trusted restoration business.Build a long-term global career with Emapta, where top 1% talent receives a top 1% experience through global exposure, continuous learning, career stability, and exceptional opportunities.
Snapshot
Employment Type: Full-timeWork Setup: Permanent Work From Home
Shift: Day Shift, 8:00 AM - 5:00 PM (ACST), Weekends Off
Benefits- Competitive Salary Package
- Day Shift schedule
- Fixed weekends off
- Permanent WFH arrangement
- HMO coverage with free dependent upon regularization
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- At least 3 years of relevant customer support, administrative, or coordination experience
- Experience handling inbound and outbound phone calls
- Proficiency in Microsoft Office Suite
- Previous report writing experience is an advantage but not required
- Strong organizational skills with excellent attention to detail
- Microsoft System Center
- Excellent executive communication skills
- High level of professionalism
- Strong teamwork and collaboration skills
- Complete insurance reports accurately and on time
- Schedule job attendances and coordinate appointments
- Contact insured clients to arrange service attendances
- Communicate effectively with internal staff to support daily operations
About the Client
Our client is a highly respected Australian leader in disaster restoration and property recovery, trusted by homeowners, businesses, insurers, and commercial partners for delivering responsive, high-quality services. With decades of industry expertise and an extensive national network, the organization combines advanced restoration technologies, operational excellence, and a people-first approach to help communities recover quickly from unexpected events.Its commitment to innovation, reliability, and exceptional service has established a strong reputation as one of Australia's most trusted restoration providers.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive.Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
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