Customer Services Representative - Fully Remote - WFH - Manila

Job Overview

This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering top-notch support.

• Client Interaction: Engage with clients via chat/DMs and emails to address inquiries, provide assistance, and ensure customer satisfaction.
• Issue Resolution: Handle client concerns, troubleshoot problems, and provide effective solutions in a timely manner.
• Product & Service Knowledge: Maintain a strong understanding of company offerings to provide accurate information and recommendations to clients.
• Order Processing & Account Management: Assist clients with orders, account updates, billing inquiries, and service modifications.
• Follow-Up & Relationship Building: Conduct follow-ups to ensure client satisfaction, identify potential issues, and foster long-term relationships.
• Collaboration: Work closely with internal teams, including sales and technical support, to provide comprehensive service to clients.
• Documentation & Reporting: Maintain accurate records of client interactions, feedback, and issue resolutions.
• Compliance & Policies: Adhere to company policies, procedures, and quality standards to ensure consistency in service delivery.

• 2-3 years of experience in customer service, client relations, or a related field.
• Strong communication and interpersonal skills.
• Ability to remain professional, patient, and courteous under pressure.
• Proficiency in CRM software or customer support platforms is a plus.
• Problem-solving skills with a proactive approach to client needs.
• Ability to multitask in a fast-paced environment.
• A customer-focused mindset with a passion for providing exceptional service.