Customer Support Representative - Open for HS Grad and SHS Grad.

We are looking for a friendly and dedicated Customer Support Representative to join our team. As the first point of contact for our customers, you will provide exceptional service by addressing inquiries, resolving issues promptly, and ensuring overall customer satisfaction.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, and social media channels

Efficiently resolve customer complaints and issues to maintain a positive customer experience

Provide accurate and clear information regarding products, services, and company policies

Document all customer interactions and update records in the CRM system accurately

Collaborate with internal teams to resolve complex customer issues

Follow up with customers to ensure their concerns have been fully addressed

Identify opportunities to enhance customer service processes and share improvement ideas

Maintain a positive, empathetic, and professional attitude toward customers at all times

Qualifications:

High school diploma or equivalent required; college degree preferred

Previous experience in customer service or related fields is advantageous

Excellent verbal and written communication skills

Strong problem-solving skills with the ability to handle conflicts effectively

Ability to work efficiently under pressure and manage multiple tasks simultaneously

Familiarity with customer service software, databases, and tools

Patience, empathy, and a genuine customer-first mindset