German Bilingual Customer Service Representative | Onsite - Cebu

OFFICEPARTNERS360, INC.

Is currently looking for:

GERMAN BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

About the Role

Are you fluent in German and English and passionate about delivering exceptional customer experiences? Join our growing team as a German Bilingual Customer Service Representative and support a leading U.S.-based television and online retail company specializing in jewelry, fashion, home décor, beauty, and lifestyle products.

In this role, you will assist customers through various channels, ensuring prompt, professional, and accurate resolution of inquiries while providing a world-class customer experience.

• Handle inbound and outbound customer interactions via phone, email, and chat in German and English.
• Assist customers with product inquiries, order tracking, returns, replacements, billing concerns, and general account-related questions.
• Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
• Accurately document customer interactions and case details using CRM systems.
• Coordinate with internal teams and escalate complex concerns when necessary.
• Meet or exceed established performance metrics, including quality, productivity, customer satisfaction, and attendance goals.

• Fluent in German and English (minimum C1 proficiency in German).
• At least 1 year of customer service experience, preferably in a BPO, e-commerce, retail, or contact center environment.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer-handling abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Experience supporting online retail or order management processes is an advantage.
• Willing to work onsite in Cebu City.
• Flexible to work on shifting schedules, weekends, and holidays.

• Competitive salary package plus bilingual premium.
• Performance-based incentives.
• Paid training and continuous learning opportunities.
• Career growth and advancement programs.
• Comprehensive company benefits.
• Supportive, collaborative, and diverse work environment.
• Opportunity to represent a recognized U.S. retail brand and build an international career.