CSR - Retention & Loyalty Specialist
Cognizant Quezon City Full-time
Retention & Loyalty Specialist
The Retention & Loyalty Specialist serves as a strategic consultant to customers, helping them find the right path forward while providing the Product team with vital insights into why users leave. This role bridges the gap between customers and internal functions, focusing on educating, troubleshooting, and delighting customers through timely, effective assistance.The specialist embodies sales proficiency, customer-centricity, and a collaborative approach to empower customers to maximize the value and adoption of the software, driving customer satisfaction and loyalty (saves). Furthermore, the Digital Loyalty expert serves as a conduit for customer feedback, advocating for their needs and preferences within the organization.
Qualifications- Fluent in English (spoken and written)
- Experience working on Saves and Retention campaigns or within the UCaaS (Unified Communications as a Service) space.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
- General understanding of internet technologies
- Familiarity with Jira and Salesforce for case management
- SHS Graduate or completed at least 2 years in college and/or 72 units
Nezda TechnologiesQuezon City
Who can start ASAP? Hiring CSR position! No strict background check!
Loc: MOA,Pasay
Job title: CSR
Set-up: Onsite
Schedule: Shifting (predominantly night shift)
Start date: ASAP
Salary bracket:
❤️16,000-23,000 (bracket for newbies)
❤️23,500...
Nezda TechnologiesQuezon City
We are urgently hiring for a Financial Account CSR under a Virtual Hiring Process. Successful candidates will handle customer inquiries, provide account assistance, resolve concerns efficiently, and deliver outstanding customer service...
AccentureQuezon City
CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs...