Team Lead for Pioneer Insurance Brokerage Account
Cognizant Taguig Full-time
Job Responsibilities
- Lead and manage a team handling insurance servicing voice interactions, including Policy inquiries and servicing support , Billing and premium-related calls , Endorsements and coverage clarification , Issue resolution involving carriers, insureds, and internal client stakeholders
- Ensure daily operations meet call volume, productivity, quality, and SLA targets
- Ensure all transactions and call outcomes are executed per client SOPs, desktop procedures, and defined workflows
- Provide regular coaching, feedback, and performance counseling to associates based on QA results, KPIs, and call observations
- Ensure voice interactions comply with insurance regulatory requirements, client contracts, and internal controls
- Handle client and customer call escalations as required
Why Join Us?
At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.- Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
- Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
- At least 2 years finisher of any college course
- With at least 2 years of People Management experience
- With experience in handling Insurance Brokerage account
- With experience in handling other type of Insurance campaign is also a plus
- Amenable to work onsite and night shift in Taguig
Your future starts here—grow, thrive, and make an impact with Cognizant.
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