Customer Service Representative (Sales)

Job Description

Job Responsibilities:

• Provide end to end customer support during the full Hosted Buyer / TAP show cycle from registration, on-site experience and post-show activities
• Provide full-time customer service to all hosted buyer/ TAP queries
• Provide professional service and support for all Hosted Buyer / TAP attendees, striving to exceed customer expectations
• Handle all inbound calls, and email inquires
• Chase Hosted Buyers / TAP attendees through outbound email, and calls who have not registered or not selected appointment preferences

• Carry out meaningful conversation with internal and external clien
• Responsible in processing all registrations processed through a registration tool
• Responsible for updating /creating data on Salesforce/ registration tool
• Help with virtual event set-up and tasks within virtual event platforms
• Help to keep registration spreadsheets updated on a continuous basis
• Carry out registration tool testing, updating registrants profile and badges

• Update or remove existing contacts on the database through internet research
• Validate existing contacts / leads on our database
• Generate leads for our events based on show brief provided by BU

• Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)
• Proactively calls visitors or exhibitors to disseminate informatio
• Execute campaigns to invite visitors to our event