Financial Account Specialist - Up to 25k monthly (B)

apartmentCaldwell Communications placeCebu calendar_month 

Financial Account Specialist

Location: Cebu City | Onsite

Company: Caldwell Communication

Job Description

We are hiring Financial Account Specialists to assist clients with account inquiries, billing concerns, and transactions while providing professional customer support.

Responsibilities
  • Respond to customer inquiries through phone, chat, or email
  • Assist with payments, billing concerns, and account updates
  • Document all customer interactions in the system
  • Escalate complex concerns to supervisors when necessary
  • Maintain productivity, quality, and customer satisfaction standards
Schedule and Training
  • Shifting schedules, including nights, weekends, and holidays
  • Paid training provided for financial processes and systems
Qualifications
  • Must have at least 6 months of call center experience
  • At least a High School or Senior High School graduate
  • Strong English communication skills
  • Customer-focused and detail-oriented
  • Basic computer and multitasking skills
  • Willing to work onsite in Cebu City
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