2025-7691_Business Operations Team Lead
Arch Global Services Santa Ana Full-time
Company Description
AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management.We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.
Job Description
Schedule: Night Shift
Business Operations Team lead – Central Operations will oversee a delivery team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes insurance operations and reporting expertise along with LEAN principles to deliver quality service with a focus on team engagement.The role will work closely with the Operations Team Manager to provide ongoing feedback and support problem solving.
Job Responsibilities:
- Lead team in delivery of business operations services including:
- Workflow oversight & service delivery
- Process improvement & Innovation
- User acceptance testing and change readiness
- Team Development & Engagement
- Ensure established service level agreements are met by team
- Escalate production issues proactively to ensure quick resolution
- Identify, lead and coordinate process improvement opportunities
- Ensure Productivity/Quality Tracking is monitored and accurate
- Coordinate and implement training
- Create and maintain Standard Operating Procedures, as necessary
- Provide coaching and feedback to team members
- Escalate personnel issues on a timely basis
- Track capacity and resources to plan
- Enhance and promote team engagement
- Other duties as assigned
Qualifications
Required Skills:
- Microsoft Office – Proficient
- Microsoft Excel – Advanced
- PowerBI – Proficient with views & customization
- Data & Analysis – Advanced
- Insurance/Financial Knowledge – Basic
- User Based Technology – Capabilities knowledge: Alteryx, PBI, Smartsheet etc.
Desired Skills:
- Strong leadership skills with a proven track record of high-quality results
- Continual improvement mindset and positive influence
- Demonstrated organizational skills with flexibility to changing requirements
- Strong customer service orientation with an ability to understand, improve workflow and processes
- Excellent communication, both verbal and written with fluency in the English language
- Strong analytical skills and financial acumen with the ability to collect and analyze information with attention to detail and accuracy
- Working knowledge of standard insurance & reinsurance terminology
- Proficient in Microsoft Office ,Excel, Smartsheets, Imageright, PowerBI.
- Strong analytical and problem solving ability
Additional Information
Bachelor’s degree in Business, Management, Accounting, Finance, Mathematics, Statistics
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