Sales Support Staff - ref. w24398003

We’re Hiring! – Sales Support Staff (Invoicing & Customer Service)

Employment Type: Full-time

About the Role

Reports To: Sales Manager / Operations Manager

Job Summary

The Sales Support Staff is responsible for assisting the sales team by preparing invoices, processing orders, and providing customer service support. This role ensures accuracy in billing, timely processing of documents, and professional handling of customer inquiries to maintain high customer satisfaction.

Key Responsibilities

• Prepare and issue accurate invoices, delivery receipts, and related sales documents.
• Verify sales orders against delivery and payment terms.
• Ensure timely and accurate encoding of transactions into the system.
• Maintain proper filing of invoices and sales documents for easy retrieval.

• Handle customer inquiries and provide accurate information about orders, invoices, and deliveries.
• Coordinate with logistics, warehouse, and sales teams to address customer concerns.
• Resolve billing discrepancies or customer complaints in a timely and professional manner.
• Prepare sales reports and maintain proper filing of records

• Assist the sales team in order processing and monitoring.
• Track pending invoices and follow up on payments when necessary.
• Prepare monthly sales reports as required by management.
• Support other administrative tasks related to sales and customer accounts.

• Bachelor’s degree in Business Administration, Accounting, Marketing, or related field (preferred but not required).
• At least 1–2 years of experience in sales support, invoicing, or customer service.
• Knowledge of invoicing systems, sales order processes, and basic accounting principles.
• Proficiency in MS Office (Excel, Word, Outlook).
• Strong communication and interpersonal skills.
• Detail-oriented, organized, and able to handle multiple tasks.
• Ability to work independently and as part of a team.

• Accuracy and attention to detail
• Strong customer service orientation
• Problem-solving and analytical skills
• Time management and organizational skills
• Teamwork and collaboration