Desktop Support Engineer
People Work Smart Services Philippines Angeles Full-time
Be Part of Our Growth Journey! Smarter, Stronger, and More Fun Than Ever
We’re entering our next stage of growth strengthening our operations, expanding our client base, and building a workplace culture that values balance, ownership, and continuous improvement.
As part of our continued growth, we’re hiring a proactive, customer-focused, and technically capable Support Engineer to join our team.
What You’ll Be Doing- As a Support Engineer, you will play a key role in delivering excellent customer support and first-line technical assistance while ensuring smooth day-to-day service operations.
- Act as the first point of contact for customer enquiries via phone, email, chat, and ticketing systems
- Provide professional, empathetic, and solutions-focused customer support
- Investigate, troubleshoot, resolve, or escalate technical and service-related issues based on established procedures
- Maintain regular communication with customers regarding issue progress and resolution timelines
- Accurately document customer interactions, technical issues, and resolutions within internal systems
- Provide first-line IT support including password resets, account setup, access requests, and basic troubleshooting
- Assist with hardware and software configuration, installation, and issue resolution
- Identify recurring issues and recommend process or system improvements
- Support the creation and maintenance of process documentation and knowledge base articles
- Ensure compliance with internal SOPs, quality standards, and escalation procedures
- Collaborate with internal teams to maintain service consistency and operational efficiency
- Meet or exceed individual service and response metrics
- Participate in ongoing training, coaching sessions, and team meetings
- Assist with additional operational and support tasks as required
- Proven experience in Customer Service, Technical Support, IT Helpdesk, or a similar support role
- Strong communication and problem-solving skills
- Experience supporting customers through phone, email, chat, or ticketing systems
- Knowledge of Microsoft O365 and basic IT troubleshooting
- Experience with ticketing systems such as Halo PSA or similar platforms is an advantage
- Basic exposure to Azure, PowerApps, ERP systems, or phone systems such as 3CX is a plus
- Strong organizational skills with high attention to detail
- Ability to manage multiple tasks and work effectively in a fast-paced environment
- Proactive, customer-focused, and solutions-oriented mindset
- Strong documentation and process management skills
- Willingness to work Australasian, North American, or UK shift hours
- Willingness to work in or relocate to Angeles City, Pampanga
- Competitive salary and benefits
- A company that’s growing again with stability, vision, and momentum
- Fun, supportive, and collaborative culture
- Great clients you’ll actually enjoy working with
- Clear focus on work–life balance
- Real career growth opportunities as the company expands
- Get covered from Day 1 with HMO benefits for you and 2 dependents
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to desktops, laptops, mobile devices, printers, and peripherals
• Manage IT service requests and incidents through a ticketing system
• Support onboarding and offboarding of staff (user accounts, devices, access permissions)
Microsoft Environment
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applicant!
Role: Business Development Representative
Work Arrangement: Work from Office
Location: Philippines - Angeles ( Pampanga)
Schedule: Morning Shift
WORK FROM OFFICE - This is a Work-from-Office setup based in Angeles City
Responsibilities...