Account Coordinator

About the Role:

Accountable for successfully managing the work order resolution process.

What you'll do:

• Executes the operational processes for work order management and service partner follow up
• Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, , problem resolution, including critical thinking and post-service activities.
• Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed
• Clearly and effectively communicates verbally and in writing with clients and service providers daily to maintain a first-class relationship using phone, email, reports and internal and 3rd-party systems
• Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities
• Works with client and service provider personnel to maintain and troubleshoot system access and usability
• Provides required reporting, data, and dispatch updates for assigned client(s)
• Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing
• Manages client specific programs such as landlord, warranty, inactive locations, etc.
• Supports Digital & Technology development by providing user acceptance testing for system releases
• Monitors/updates system reconciliation reports
• Administers onsite "do not exceed" requests
• Assists with service provider invoice collection and auditing
• Performs other duties, activities, or projects as assigned
• May require participating in afterhours call rotation for dispatching and following up on afterhours emergencies

What You'll Need:

• High School Diploma or GED
• Minimum of 1-year BPO Call Center experience
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Experience in sales or retention is preferred
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong interpersonal and persuasive communication skills
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
• Willing to work night shift (8PM - 5AM Manila Time)

Company Perks and benefits:

• Government Mandated Benefits
• Hybrid Work Setup
• Paid Leaves (15 SL and 15 VL annually)
• HMO with up to three free dependents
• Life Insurance
• Annual Performance Bonus
• Annual Merit Increase

Why CBRE Business Services Organization (BSO):

• When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
• At CBRE- Business services Organization (BSO), Our ambitious is for growth plan creating the space for dynamic colleagues to build a non-linear career path.
• CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.

With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.