Project Administrator Assistant - Olongapo

PROJECT ADMINISTRATOR ASSISTANT

Location: Clark, Pampanga

Shift: Monday to Friday; 7:00 AM - 4:00 PM

Arrangement: Onsite

Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

About this role…

As part of a team, support consultants responsible for multiple projects implementing Xero's cloud-based practice tools for Accounting Firms and SMEs

Deliver a high level of attention to detail on many small but very important tasks. For example, template creation & setup, software configuration.

Contribute to team meetings including process improvement, automation suggestions and supporting others to complete implementations to promised client project timelines.

Complete Project Implementation at direction of Consultant Project Owner, in line with FGS Process:

Understand Consultant expectations for project tasks & timelines to deliver the project scope.

Deliver the implementation project to a high standard.

Provide technical guidance and support to clients throughout the support where directed.

Client communication - (written and verbal) - Effective management of client's email communication with prompt responses. Ensure understanding of client needs and detail what is required from the client in terms they can action appropriately.

Escalate potential Client or project issues to Manager within 1 working day.

Technical Expertise - attend internal, industry and technology forum to become a subject matter expert on tech products FGSA uses including Xero, Xero ecosystems applications available to client target market and FGSA tech partnerships including FYI.

Quality - Support the team by identifying process improvements. Raise them through team meetings so that your manager can investigate and prioritize delivery of automation solutions.

Internal team communication - Able to manage conflicting client priorities, escalate issues, communicate workload issues and when available to help others to meet quality and project delivery expectations.

Support for induction/ training - this role may also to be required to train other staff on documented standard FGS processes.

Respond to manager or colleague requests promptly.

About you…

Bachelors' Degree holder - any accounting-related course

Preferably with accounting background, but not required

Extensive administrative experience

Ideally worked in a professional services practice/accounting firm or application ecosystem

Intermediate to Advanced Microsoft Office Suite skills particularly Excel and Word

Strongly prefer someone with knowledge of Xero Practice Platform (XPM) or with any accounting software

Existing implementation or data manipulation experience

Communication skills are very important including fluent verbal English and writing capability.

Needs to be a process driven person who is comfortable following detailed processes.

Must be a sound analytical person e.g. troubleshoot issues and meticulously follow up and resolve.

Able to use time very efficiently - able to be productive and focused on quality outcomes.

Able to be self-driven - able to work independently and as part of a team with a focus on executional excellence and results.

Resilient - able to work under time and project pressure.

Work with our core values.

What's in it for you?

A competitive salary

Health Insurance, and Life Insurance coverage

21 annual paid leaves

Annual increase (Annual Performance Review)

Tenure Recognition Program

Access to certifications and courses from Ab2 Institute of Accounting

20+ options of free coffee and chocolate drinks

Billiards, table tennis, or foosball in our breakout room

Work-life balance and logging off on time for you to enjoy more personal time.

A genuinely diverse, caring, supportive and high achieving team environment.

Ongoing training, development and career progression opportunities

Free & conveniently located onsite parking.

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME: Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Visit us at: https://careers.toaglobal.com/

Join TOA Global and experience the difference!

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.