Operations Manager for Iloilo (Healthcare)
Concentrix Iloilo Full-time
In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
We are looking for an Operations Manager that shares this mind-set.
Make that bold move today! Join Concentrix as a Operations Manager!
As an Operations Manager, you will be handling tasks in different areas such as the following.
What you need- Bachelor's Degree holder
- Must have an Operation Manager experience handling healthcare account
- Knowledgeable of servicing premier clients or basic information handover of luxury goods
- Must be willing to work and report in Iloilo
- Able to start ASAP
- Strong analytical, problem solving and general troubleshooting skills
- Ability to communicate technical issues in non-technical terms
- Able provide customer and technical support to customers through inbound phone, chat and email requests
- Review and analyze program performance to determine program needs
- Approve personnel activities concerning hiring, training, development and performance management
- Provide written performance appraisals
- Act when neccessary as a problem-solving escalation point for Supervisors and frontline RAs
- Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage • Identify and oversees program/problem resolution
- Maximize potential of subordinates through coaching, development and effective performance management methods
- Track client issues and maintains client correspondence and issue resolution
- Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved
Bacolod, 42 km from Iloilo
Job Description
Posted on 8 September 2025
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