Accounts Payable Associate

Work Location: McKinley Hill, Taguig

The purpose of this role is to contribute as a member of a centralised Accounts Payable team, whose key objective is to deliver quality Accounts Payable services to both NZ Post and its suppliers. This will be achieved through ensuring all invoices are processed and suppliers are paid accurately, on time, and in accordance with NZ Post policies and procedures, tax and legislative requirements.

The Accounts Payable Team is responsible for processing all invoices and credit notes into the AP system in manual or electronic form (including Paperless AP), reconciling supplier statements, and providing exceptional customer service to both NZ Post suppliers and internal NZ Post people engaging in the process.Customer Satisfaction

Champions and advocates a customer service culture in the team to meet or preferably exceed customer expectations.

Invoice Processing

• Identify, investigate and resolve medium to complex invoice exceptions on a timely basis so as to meet AP KPIs
• Validates purchase order information relating to invoices and takes further action if necessary

Query Resolution

Delivers Accounts Payable services, information and assistance to customers by:

• Investigating and resolving medium to complex customer queries
• Performing supplier reconciliations when needed to assist with resolving identified problems
• Providing assistance to other Accounts Payable team members to resolve identified problems

Aged Creditor Management

Ensures the management of personal work lists to ensure that supplier accounts meet key target outcomes for aged vendor liability by:

• Proactively working with the business and suppliers in the timely resolution of match exceptions
• Ensures valid disputes are documented and communicated to relevant parties
• Escalates where necessary to AP team leader and works with AP team leader to ensure timely resolution of disputes/issues

Compliance

Identify invoices/credits received, which do not comply with relevant legislation and NZ Post parameters. Take corrective action to resolve non-compliance and work with business/suppliers to increase compliance.

Risk Management

Ensures that high levels of internal controls are maintained within Accounts Payable by:

• Ensuring that all relevant AP documentation is reviewed on a timely basis and kept up to date as a result of system or process changes

Organisational Contribution

Champions and advocates NZ Posts policies and processes by:

• Actively developing and maintaining strong working relationships with customers (internal and external)
• Coaching and challenging customer actions where appropriate and working to align them with NZ Posts standards

Teamwork

• Provides coaching to other Accounts Payable team members to ensure that a consistent and efficient accounts payable service is maintained
• Backs up other roles in the team or wider team to ensure full customer service can be achieved at all times

Continuous Improvement

Contributes to the ongoing development of Accounts Payable by:

• Identifying and suggesting ideas or opportunities to improve AP processes and work practises

Personal Development

Keep skills and knowledge of the PeopleSoft applications and the relevant business environment up to date and recommends appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements.

• A tertiary qualification in accounting, finance or equivalent qualifications required.
• CPA qualification would be desirable.
• At least 3 – 5 years experience in an accounts payable, purchasing, finance or administration role, preferably within in a large organisation which has a strong customer relationship component
• Experience working with an integrated FMIS solution
• In-depth knowledge and experience of Accounts Payable and Purchasing systems, processes and practices including working with these in an ERP system
• Sound working knowledge of finance, accounting, and tax concepts, processes, procedures and legislative requirements
• Knowledge of PeopleSoft financials would be highly desirable.