Reservations Consultant

Reservations Consultant

Reporting to: Operations Manager

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.

From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role:

The Reservations Consultant is the crucial first point of contact for clients, playing a pivotal role in shaping their initial impression of our company and setting the stage for a positive travel experience. This role directly impacts our company's success by:

Building Customer Loyalty: Reservations Consultant are responsible for ensuring a seamless and enjoyable booking experience, which directly contributes to client satisfaction and repeat business. By providing accurate information, handling inquiries professionally, and resolving issues effectively, they create a positive brand experience.

Driving Revenue: The Reservations Consultant plays a critical role in converting inquiries into confirmed bookings, directly impacting the company's revenue. By effectively promoting services, offering personalized recommendations, and handling reservations efficiently, they contribute to the company's financial success.

Ensuring Operational Efficiency: Reservations Consultant works in close coordination with our Dispatch team, ensuring smooth communication and efficient allocation of transportation resources. By managing bookings accurately and providing real-time updates, they help maintain operational efficiency and minimize delays.

Key Responsibilities:

1. Receive and process reservations for airport transportation services via phone, email, and online platforms.
2. Provide clear and concise information to clients about services, pricing, and booking procedures.
3. Answer client inquiries regarding airport pick-up and drop-off locations, timeframes, and special requests.
4. Accurately input reservation details into the booking system, including flight information, passenger details, and special requirements.
5. Confirm booking details with clients, providing clear instructions and travel information.
6. Process payment transactions securely and efficiently.

1. Coordinate with the dispatch team to ensure seamless pickup and drop-off arrangements for clients.
2. Monitor travel times and flight schedules to ensure timely and efficient transportation.
3. Handle any unforeseen delays or disruptions with a calm and professional demeanor, keeping clients informed.
4. Communicate with drivers regarding pickup times, client information, and any special requests.

1. Resolve client inquiries or issues promptly and effectively, offering alternative solutions when needed.
2. Manage client expectations and ensure a positive experience.
3. Maintain a positive and helpful attitude, demonstrating empathy and understanding.
4. Escalate complex or unresolved issues to supervisors or relevant departments for further assistance.

Required Skills and Qualifications:

• Candidate must have 2 years experience in customer service or similar function
• Candidates must have an In-depth knowledge of the travel industry.
• Candidates must have intensive experience with reservation systems.
• Candidate must have strong time management and organizational skills:

The Goway Advantage:

At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, we don’t just work with ordinary travel packages, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you’re well-supported.

You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!

All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.