Field Sales Executive - Makati

Overall Role Purpose:

• Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a service solutions to the customer.
• Act as the customers’ main point of contact, by liasing closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
• Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.
• Produce information for management necessary to evaluate performance vs. key performance indicators.
• Ensure co-operation with other members of the sales team and throughout the sales force.
• Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.
• Meet regularly with Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
• Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy. Analyzes and resolves complex cross-functional issues.
• Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
• At least 3 years of experience in Sales
• Preferably from Logistics, Freight Forwarders
• Educational Attainment, at least Bachelor's Degree or equivalent.
• Proven experience in field sales or a similar customer-facing role is essential
• Strong understanding of the market, industry, and competitors
• With Valid Driving License