IT Systems and Support Specialist
Strokes Eye Beauty Studio Quezon City Full-time
IT Systems and Support Specialist
Job Summary
The IT Systems and Support Specialist is responsible for the effective operation, support, maintenance, and security of all IT systems and infrastructure across the company. This includes hardware/software installation, network administration, system configuration (POS, ERP, Google Workspace, Zenoti), CCTV and biometrics management, data privacy compliance, and technical procurement support.
DUTIES AND RESPONSIBILITIES:
A. IT Operations & Technical Support- Install, configure, and maintain hardware (PCs, printers, routers) and software.
- Provide frontline support for IT issues across all departments.
- Ensure that cybersecurity protocols and best practices are consistently observed.
- Monitor and troubleshoot network, internet, and system access issues.
- Provide support for NetSuite, POS, Zenoti, Shopify, and Google Workspace platforms. B. Systems & Network Administration
- Administer user accounts, email setups, and system access via Google Workspace.
- Manage network configurations and performance (LAN, Wi-Fi, routers).
- Monitor system backups and ensure data integrity and security.
- Lead the technical configuration and maintenance of NetSuite and POS systems across business units.
- Conduct regular preventive maintenance for IT assets.
- Manage CCTV monitoring and installation projects.
- Oversee the creation of employee IDs and biometric enrollment.
- Support Studio and Commissary inventory system setup via Zenoti.
- Track and renew data privacy-related permits and compliance requirements.
- Evaluate and recommend IT hardware/software purchases.
- Maintain accurate records of IT assets, inventory, and equipment accountability.
- Coordinate monthly inventory counting with studio branches.
QUALIFICATIONS:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum 2–3 years of experience in IT support, network administration, and systems management.
- Experience with Google Workspace, POS platforms (NetSuite, Shopify), and CCTV systems.
- Familiarity with ERP, inventory, or booking systems (Zenoti preferred).
- Knowledge of hardware/software procurement processes.
- Strong troubleshooting, organizational, and communication skills.
- Knowledgeable in IT compliance, data privacy, and cybersecurity principles.
- Willing to be assigned onsite from Monday to Friday at 4/F Skytel Apartments, 95 Judge Juan Luna St. cor. M.H. Del Pilar St., Brgy San Antonio, Quezon City 1105 Metro Manila, Philippines
PREFERRED SKILLS:
- Familiarity with SQL, HTML, PHP, and basic scripting is a plus.
- Experience in handling ecommerce platforms and ERP integration.
- Data analysis using Excel or BI tools (e.g., Tableau) is an advantage.
- Can work independently and collaboratively in a multi-location setup.
- Willing to do occasional site visits in studio branches or commissary.
Work Setup: Onsite | Full-time
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