Housekeeper (private)
Job Description
Posted on 16 May 2025
MAIN RESPONSIBILITIES
The Housekeepers reports directly to the Villa Manager and is responsible for the overall operations of the Housekeeping Team. The Housekeeper should ensure that the standards of cleanliness, hygiene and tidiness throughout all the villa rooms, public areas and villa exterior are achieved and in immaculate condition.
Perform routine duties in cleaning and servicing of guest rooms and bathrooms under the supervision of the Villa Manager.Housekeeper promotes a positive image of the property to guests and must be pleasant, honest, friendly, and provide a comfortable experience for guests. They ensure that all rooms are inviting and clean and they address all guest queries politely and knowledgeably.
Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase villa supplies and equipment, take inventories, train new employees, and recommend dismissals.
KEY RESPONSIBILITIES- General Housekeeping Operations
Oversee cleanliness and organization of 7 guest rooms, reception, meeting, dinning rooms, and all public areas (e.g., lobby, hallways, pool, and outdoor spaces).
Perform regular cleaning duties, including dusting, vacuuming, mopping, bed-making, and sanitizing bathrooms.Implement and maintain daily, weekly, and deep cleaning schedules.
Ensure meeting room are prepared and reset promptly for events/meetings.
- Guest Services
Respond promptly and professionally to guest requests and complaints.
Provide timely turndown services and ensure linen/towel replacement as needed.
- Inventory and Supplies Management
Monitor and report inventory usage; request replenishments as necessary.
Ensure laundry operations (outsourced) are timely and accurate for linens and staff uniforms.
- Maintenance and Inspections
Report maintenance issues (e.g., plumbing, air conditioning, fixtures) to the Villa Manager promptly.
Ensure preventive pest control measures are followed regularly.
- Event and Function Support
Coordinate post-event cleanup and ensure quick room turnover for the next use.
Qualifications/Requirements
SKILLS AND CREATIVE ESSENTIALSMust have excellent presentation and communication skills (both verbal and written), and be extremely guest focused
Must have attention to detail and have the ability to multi-task; follow up and leadership skills required.
Physical mobility and stamina required, Ability to follow instruction, Professional attitude is required, Ability to work independently.
Should be detail-oriented and required to spot safety hazards and items that need cleaningShould be able to initiate a positive impact and adapt to changes within the working schedule and flexible.
Should perform various housekeeping duties, often changing from one task to another and still meeting deadlines and established timeframes.
Should work independently and comfortably with little or no supervision early in the morning and late in the evening.
They should possess a positive attitude to work with other hotel attendants and maintain good relationships.
Should be trustworthyMust be knowledgeable in Microsoft Office and excel and can create detailed reports.
PERSONALITY AND TALENTSResilient (“True Grit” mindset; the ability to hang in there, tough it out, persevere and recover from setback)
Sense of curiosity (fascination with the job that makes us want to explore, learn and discover all we can about it)
Social intelligence ( Meaningful connection to others, knowing when and how to negotiate, collaborate, and compromise are elements of social intelligence )
Gratitude (An essential feeling of appreciation for what we have been given. Gratitude is central to a positive outlook)
Kindness (kindness involves giving of one’s self — something that is a sacrifice of your time, your effort, your true consideration)Self-control (The ability to regulate one’s feelings and impulses; to recognize feelings and manage them, edit them, and not be run by them - realize that the current emotion, whether bad or good, is not in the best interest of the individual or group as a whole)
Optimism (The ability to see the positive opportunity in situations)
Maturity of judgement and behavior
Meticulous and detail oriented
EDUCATIONPreferably a graduate of HRM or any related field in the industry.
LEARNED EXPERIENCEAt least 2 years’ experience in a 4- or 5-star Hotel of the same capacity.
Work location
CITY OF MAKATI, NCR, FOURTH DISTRICT
Remarks
WORK ARRANGEMENTSStay in
Job Types: Full-time, Permanent
Schedule: 8 hour shift
Day shiftMonday to Friday
On call
Overtime
Rotational shift
Shift system
Supplemental Pay: 13th month salary
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