Order Management Analyst
Location: Bagumbayan Support Center
At Coca-Cola Europacific Aboitiz Philippines, we are driven by our purpose to Refresh the Philippines and Make a Difference – continuously leading the beverage industry with our Great People, Great Beverages, Great Execution, and Great Partners – Done Sustainably.As we continue to grow and shape the future, we are seeking passionate and innovative talents to join our team and make a difference with us.
Our commitment to excellence has been recognized through numerous industry awards by the Top Employers Institute, HR Asia Awards, Asia-Pacific Stevie Awards, HR Excellence Awards, and the Quill awards – and we are committed to continuously innovate, push boundaries, and create positive lasting impact to our people, customers, and the communities we proudly serve.
Role Overview:
The Order Management Analyst is responsible for the end-to-end process from order entry to fulfillment - proactively and reactively being able to communicate with the accounts, meeting the expectations of both the customer and internally across functions.This role in vital in ensuring a seamless process both customer and the Company.
Key Responsibilities:
- Facilitates order capture and ensure seamless processing of customer requirements entered through EDI and other non-voice platforms
- Provide order status and resolve order inquiries and escalations
- Ensure customer master data, account profile information and customer product information are up to date to ensure seamless transfer of data from customer system to CCBPI system.
- Manage customers’ orders and shipments closely to meet expectations for service and delivery
- Reports any issues encountered that will affect processing (ex. System issues, material exclusions, outlet number not available, non-compliance to Coke price and credit issues.
- Provides timely and quality service to customers (raised thru different escalation platforms), in order to meet their needs, as well as to meet the sales goals set by the Commercial Units, according to the established policies and processes
- Does reports generation and management for critical factors affecting customer and other stakeholders.
- Provides accurate, efficient service with high level of customer care, and resolves sales and service issues to exceed customer expectations, drive satisfaction and earn customer loyalty
- Closely collaboration and engagement with other functions to facilitate smooth flow of order to delivery transaction
- Graduate of any 4-year bachelor’s degree
- At least 1-2 years’ experience in Customer Service
- Experience in BPO industry is a plus
- Knowledge in SAP system preferred but not required
Company Socials
Reach us through our social media pages!
LinkedIn: https://www.linkedin.com/company/coca_cola_beverages_philippines/
Facebook: https://www.facebook.com/cocacolaeap
Instagram: https://www.instagram.com/cocacolaeap/
Thrive with us at Coca-Cola Europacific Aboitiz Philippines and be part of a company that is dedicated to delivering refreshing moments with its diverse and inclusive workforce. Because at CCEAP, your individuality is celebrated, your voice is heard, and your contributions are valued.
CCEAP is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace where all individuals, regardless of race, color, religion, gender, sexual orientation, gender identity, disability, are treated with respect and have equal opportunities to grow and succeed.We believe that diverse teams lead to stronger ideas and better outcomes, and we are dedicated to ensuring a fair and equitable environment for all our employees.
Together, we can create great moments and make a meaningful impact on the lives of millions. Apply today and let's refresh the world together!