AR Operations Lead

About the Role

This role requires strong leadership, communication, and coaching skills to help develop a high-performing team.

• Lead and manage daily operations to ensure smooth workflow and team productivity
• Foster a positive and collaborative team culture through open communication and employee engagement
• Set performance expectations, assign responsibilities, and monitor task completion within agreed timelines
• Track team performance metrics and provide regular operational updates and reports
• Coach and mentor team members to improve productivity, quality, and overall performance
• Identify training opportunities and support employee development initiatives
• Address employee concerns, resolve conflicts, and maintain a professional working environment
• Recognize achievements and encourage continuous improvement within the team
• Build and maintain strong working relationships with internal stakeholders and portfolio points of contact
• Participate in continuous improvement initiatives and process enhancement projects
• Oversee Accounts Receivable (AR) activities and support timely collections and issue resolution
• Ensure compliance with company procedures, operational standards, and service expectations
• Support hybrid work arrangements, including occasional onsite reporting based on business requirements
• Adapt to schedule changes depending on operational demands

• Bachelor’s degree or equivalent relevant work experience
• Minimum of 5 years of experience in a Team Lead or supervisory role
• Background in Accounts Receivable, collections, or operations management is preferred
• Strong leadership, coaching, and people management capabilities
• Excellent organizational and time management skills with the ability to handle multiple priorities
• Advanced proficiency in Microsoft Office applications
• Strong analytical, problem-solving, and decision-making abilities
• Excellent written and verbal communication skills
• Ability to motivate teams and drive results in a fast-paced environment

• Performance management and team development
• Stakeholder relationship management
• Operational reporting and analysis
• Conflict resolution and employee engagement
• Process improvement and continuous improvement initiatives
• Results-driven mindset with strong attention to detail

• Hybrid work setup
• Career growth and leadership development opportunities
• Collaborative and supportive team culture
• Exposure to process improvement and operational initiatives
• Competitive compensation and employee benefits