Japanese-speaking CSRs | Up to 120,000 packages
Nezda Technologies Quezon City Full-time
Japanese Customer Service Associate
Work setup: Onsite, Quezon CityWork schedule: Dayshift, Weekends Off
Full-Time, Permanent Role
Qualification:
- Open to JLPT N3 Passers.
- At least a High School Diploma.
- At least 2 years of BPO experience for English and Japanese accounts.
Responsibilities:
- Responds to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information, assembling and forwarding information; verifying the customer's understanding of the information and answer. Communicates technical matters in laymen's terms
- Records customer inquiries by documenting inquiries and responses in customers' accounts.
- Assists in developing and streamlining procedures
- Nurturing high-end clientele and being the contact person for status of application and orders, billing and/or payment issues, customer profiles, program and campaign information.
All interviews will be done!
Send your resume to [email protected]
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qualified talents, and build the future of IBM.
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service support for local partners.
• Other adhoc duties
Requirements:
• Minimum of 3 years' working in hospitality or related.
• Proficient in English and Japanese (JLPT N2- N1) to liaise with internal and external Japanese counterpart
• Experience...