Team Lead

Country/Region: PH

• - Lead daily briefings to set performance expectations and deliver constructive feedback, ensuring the team remains aligned with quality standards and contract obligations.
• Effectively document and communicate meeting outcomes, ensuring all team members understand performance insights and actions needed to excel.
• Prepare detailed reports and present performance data to clients, fostering an atmosphere of transparency and accountability for optimal client management.
• Maintain relationships through regular communication with clients, providing updates and gathering feedback to uplift the client experience.
• Conduct in-depth analyses of performance metrics to identify improvement areas and implement effective solutions collaboratively with the team.
• Create data-driven presentations on performance outcomes for management discussions, assisting in strategic decision-making.
• Work closely with stakeholders to tackle challenges that may arise and ensure that deliverables exceed customer expectations.
• Engage in workforce planning activities, contributing valuable insights into forecasting and resource allocation.
• Devise team-building initiatives that advocate for inclusivity, improving team dynamics and overall morale.
• Investigate automation solutions to optimize workflows and bolster team efficiency, ensuring continuous improvement.