Korean IT Service Desk / Tech Support Representative | Start ASAP

• Basic Pay: Up to ₱30,000
• Language Premium: Up to ₱80,000
• Work Setup: Full onsite
• Shift: Must be amenable to shifting schedules
• Location: Quezon City

• We are hiring Korean-English bilingual IT Service Desk L1 professionals to provide frontline technical support to global users.
• This role will handle end-user concerns across multiple channels and ensure timely resolution aligned with SLA requirements.

Key Responsibilities:

• Serve as the first point of contact via phone, email, and chat
• Troubleshoot hardware, software, OS, and basic network issues
• Provide remote desktop support to end users
• Log and track incidents using ITSM tools
• Escalate complex issues as needed
• Ensure SLA compliance and high customer satisfaction

Qualifications:

• Fluent in Korean and English (spoken and written)
• Strong communication and customer service skills
• Experience in IT Service Desk/Helpdesk is preferred
• Familiarity with remote support tools and ITSM platforms is an advantage
• Amenable to working onsite and on a shifting scheduleOpen to Trainable Candidates:Operations are also open to candidates with limited-service Desk
• Experience, as long as they demonstrate strong communication skills both in Korean and English, willingness to learn, and adaptability in a fast-paced environment.
• Amenable to work onsite in Quezon City
• Can start ASAP