Customer Success Manager | Key Account | SaaS
Are you driven, results-oriented, and a team player?
With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.
At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
As a Customer Success Manager at our company, you will play a pivotal role in driving customer success and retention through effective account management strategies. You'll build and maintain strong relationships with our customers, particularly focusing on maximizing product feature adoption and satisfaction within the F&B and retail sectors.
What you will do:
- Account Management: Building strong relationships with merchants, understanding their business needs, and ensuring they’re satisfied with the StoreHub's POS.
- Product Adoption: Encouraging merchants to fully utilize StoreHub’s features to drive business success.
- Retention & Support: Proactively addressing issues and resolving challenges to retain customers, while achieving retention metrics (GRR, NRR, Retention).
- Customer Advocacy: Representing merchant feedback to internal teams for continuous improvement of the platform.
- Revenue Growth: Identifying opportunities to upsell expansion and other services to merchants
How you will need to be:
- 2-3 years of proven success in Account Management, especially in negotiating contracts.
- Possess strong negotiation skills and effective objection-handling capabilities.
- Skilled in process management, with keen financial acumen and strict policy adherence.
- Agile in adapting to rapid changes in priorities and organizational policies.
- Familiar with CRM and customer service applications; knowledge of Intercom, Aircall, Salesforce, and Chargebee is advantageous.
- Ready to take on additional tasks or pilot projects to benefit the team or organization.
- Must be willing to work on-site in Makati City.
What makes working at StoreHub awesome (and refreshing!):
Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.
CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.- Communicate for Clarity
- Humble and Hungry
- Authentic but not an *sshole
- Nimble and Quick
- Growth Mindset
- Efficiency and Excellence
We do have all the other cool perks too:
- Apple MacBooks for everyone to help you do your best work
- Comprehensive healthcare benefits with our HMO Plan
- Career development and mentorship
- Cutting edge tools. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.