Operations Manager (Mindanao)

This position plays a key role in driving profitability, standardizing operations, and strengthening field execution across geographically dispersed branches.

• Supervise and manage daily operations of multiple branches across assigned Mindanao areas.
• Ensure achievement of branch KPIs such as lending, appraisal, redemption, and sales targets.
• Conduct regular field visits, audits, and operational assessments across branches.
• Mentor, coach, and develop branch supervisors, appraisers, and frontline staff.
• Enforce company policies, operational standards, and compliance requirements.
• Identify operational gaps and implement corrective action plans per branch.
• Analyze area performance reports and recommend strategic improvements to management.
• Coordinate with head office for operational issues, manpower concerns, and business initiatives.
• Ensure consistent customer service standards across all branches.
• Support training programs and capability development for branch teams.

• Bachelor’s degree in Business Administration, Finance, Management, or related field.
• At least 5–7 years of experience in operations, with 3+ years in a supervisory or managerial role.
• Strong background in multi-branch operations management (pawnshop, retail, or financial services preferred).
• Proven ability to manage teams across geographically dispersed locations.
• Strong leadership, coaching, and performance management skills.
• Knowledge of operational controls, cash handling, and compliance standards.
• Excellent analytical, problem-solving, and decision-making abilities.
• Willing to travel frequently across Mindanao regions.