Assistant Manager, LMS Admin

Position Title: Assistant Manager, LMS Admin

The position also collaborates with stakeholders to improve learning technologies, optimize system processes, and support future learning technology initiatives.

• Administer and maintain the organization's Learning Management System (LMS), ensuring system availability, data accuracy, and a seamless user experience.
• Configure and manage courses, curricula, learning assignments, certifications, user roles, and learning records within the LMS.
• Collaborate with Learning, HR, and business stakeholders to implement system enhancements, process improvements, and digital learning initiatives.
• Review, test, validate, and publish learning content to ensure quality and readiness prior to deployment.
• Create and maintain user guides, job aids, reference materials, and communication materials to support learning programs and LMS adoption.
• Manage the LMS helpdesk and provide timely support to learners, managers, and administrators by resolving system-related inquiries and issues.
• Monitor system performance, troubleshoot technical concerns, and coordinate with vendors or technical support teams when necessary.
• Generate and analyze learning reports, dashboards, and metrics to support compliance monitoring, business requirements, and decision-making.
• Maintain LMS governance standards, documentation, and operating procedures to ensure consistent and efficient system administration.
• Support learning technology projects, including system upgrades, testing activities, process enhancements, and future LMS implementation or migration initiatives.

• Bachelor’s degree in Human Resources, Education, Communications, Information Systems, Business Administration, or a related field.
• At least 3–5 years of experience in LMS administration, learning technologies, digital learning operations, or related HR systems roles.
• Hands-on experience administering enterprise learning platforms such as Cornerstone, SAP SuccessFactors Learning, Workday Learning, Moodle, or similar systems.
• Experience with Oracle Learning Management (Oracle LMS) or Oracle Learning Cloud is an advantage.
• Experience supporting LMS implementation, migration, enhancement, or system optimization projects is preferred.
• Strong understanding of LMS administration, learning technologies, and digital learning best practices.
• Experience in learning content management, system configuration, testing, deployment, and learner administration.
• Ability to develop and implement system processes, governance standards, and user guidelines for learning technologies.
• Strong analytical, problem-solving, and organizational skills with keen attention to detail.
• Excellent communication and stakeholder management skills, with the ability to effectively support and engage diverse user groups.
• Experience in learning analytics, reporting, compliance tracking, and data management is an advantage.
• Ability to quickly learn and adapt to new technologies and systems in a dynamic learning environment.