Technical Support Representative Level I & II (Pioneer Account)
About the role
Join our dynamic team as a Technical Support Representative Level I & II at iOPEX Technologies Philippines Inc., a leading provider of innovative technology solutions. In this exciting full-time role based in Taguig City, Metro Manila, you will be the first point of contact for customers, providing exceptional technical support and problem-solving to ensure their satisfaction.
What you'll be doing- Receive incoming calls and respond to customer inquiries and technical issues in a timely and professional manner
- Diagnose and troubleshoot a variety of technical problems, offering solutions and workarounds to customers
- Document customer interactions and maintain detailed records of reported issues and resolutions
- Collaborate with cross-functional teams to escalate and resolve complex technical problems
- Provide feedback and recommendations for process improvements to enhance the customer experience
- Stay up-to-date with the latest product features and technologies to provide accurate and informed support
- Minimum 1 year of experience in a customer service or technical support role, preferably in a call centre environment
- Strong communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner
- Excellent problem-solving and critical thinking abilities to quickly identify and resolve customer issues
- Proficiency in using various software applications and troubleshooting tools
- Adaptability and the ability to thrive in a fast-paced, dynamic environment
- A genuine passion for providing exceptional customer service and a commitment to continuous learning
What we offer
At iOPEX Technologies Philippines Inc., we are dedicated to fostering a collaborative and supportive work environment. We offer competitive compensation, opportunities for professional development, and a range of benefits to support your well-being and work-life balance.
About us
iOPEX Technologies Philippines Inc. is a leading provider of innovative technology solutions, helping businesses achieve their digital transformation goals. With a focus on customer-centric service and a talented team of professionals, we strive to deliver exceptional results and create long-lasting partnerships with our clients.
Apply now and join our dynamic team!