Media Reputation Specialist I
Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & Cebu
Office Location: Cebu Business Park, Cebu City, PhilippinesReporting to: Senior Media Reputation Specialist I
Individual contributor
Media Reputation Specialist I
The Media Reputation Specialist I provides ongoing online listening and alerting for the client while managing and organizing media monitoring data for accuracy.
Responsibilities- Monitor online news and social media conversations about the client, its competitors, and the industry,
- Provide timely alerts to the client of potential reputational risks,
- Manage and maintain the accuracy and organization media monitoring data, ensuring proper categorization, tagging, and storage for efficient analysis to support reputation management initiatives,
- Deliver end-of-day listening activity reports and facilitate calls to ensure seamless shift handovers,
- Assist in gathering relevant data for reputation analysis and monthly reports, ensuring accuracy and alignment with client objectives,
- Regularly collaborate with the Paris Reputation Management Team,
- Ensure the accurate and up-to-date management of internal trackers by regularly updating data,
- Coordinate with Lead and escalate issues according to a predefined process,
- Perform related duties as assigned.
- Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field,
- Proficiency in English communication, both written and verbal,
- Strong analytical skills with the ability to interpret diverse information from multiple sources,
- Excellent report writing skills, with the ability to create clear, concise, and actionable insights,
- Effective time management and organizational skills, with the ability to meet deadlines,
- Basic knowledge in Microsoft Office and Google Workspace, including Word, Excel, PowerPoint, Docs, Sheets, and Slides,
- Willingness to work flexible hours, including night shifts, weekends, and holidays as needed,
- Adaptable and comfortable in a fast-paced, evolving environment,
- Strong interpersonal skills with the ability to collaborate effectively across teams,
- Demonstrates accountability by taking responsibility for actions, decisions, and outcomes,
- Capable of working independently with minimal supervision while maintaining high-quality results.
- Familiarity with media monitoring platforms such as Sprinklr, Inclusive, and Storyclash,
- Experience in copywriting and proofreading,
- Previous experience collaborating with international clients or foreign counterparts,
- Strong critical thinking and problem-solving abilities,
- Basic knowledge of AI tools and Large Language Models (LLMS) such as ChatGPT to enhance productivity and streamline tasks,
- Basic knowledge of using JIRA, Confluence, and Slack.
Work set-up and working hours:
- 10:00 am - 7:00 pm | 2:30pm - 11:30pm PHT Monday to Friday
- Hybrid Setup
Working at Datawords Philippines, you will enjoy:
- Hybrid setup with hybrid allowance
- Competitive Salary
- Shift incentive
- Health Insurance Policy with Dental, Optical and ComPsych coverage
- Learning opportunities, access to Linkedin Learning courses
- Local and International training/business trip opportunities
- Vacation leave, Sick Leave, Offered Leave, Marriage Leave, Birthday Leave
- Virtual and Onsite Health and Wellness Programs
- Inclusive, Fun and Unique Datawords Culture where EVERYONE MATTERS!
WHO WE ARE
Datawords - International Digital Marketing Powered by Multicultural Technologies.
We see technology from a multicultural point of view, which is why our agency creates and proposes cutting edge solutions and innovations that scale quickly to any market.
At Datawords, we believe every culture and every context deserves to be valued in its own unique way. That’s why we work hand in hand with our clients to embrace differences, needs, and traditions.
Every day, we help brands engage with people everywhere in the world—while honoring what makes each audience unique. With 1,000 experts across 25 countries, we bring together human creativity and artificial intelligence to create, launch, and manage content that truly resonates with authenticity and emotion across more than 160 cultures.
Global leaders such as Henkel, L’Oréal, LVMH, Carrefour, and Michelin have placed their trust in us for many years to support their international growth and ambitions.
Datawords was born out of a vision of communication that transcends all borders to reach the broadest possible audience everywhere across the globe. At the heart of that vision is a mix of technological mastery and communications expertise that drives every aspect of our brand DNA — down to our very name.
Technology may be at the heart of what we do, but people are at the heart of who we are. They are the ones who make Datawords a singular place to work for – and with.
From every corner of the globe, our employees bring not only their local language and culture, but their individual energies, passions and motivations to the job each day. The result is a true melting pot of knowledge, skill and perspective in which solutions are never far away.
As technology advances faster and faster and the world becomes smaller every day, our team is made to change
and grow with the times. Because words and technology are only as meaningful as the people behind them.
Come and Join our Growing and Talented Team at Datawords Philippines!
We believe that diversity and inclusion are essential to the success of our company. We are committed to creating an inclusive working environment where every employee, whatever their abilities, can flourish. Datawords guarantees fairness for all during the recruitment process, regardless of gender, ethnic origin, religion, sexual orientation, social status, disability or age.