Agent

Job Description

Posted on 4 June 2026

Position: GDS Expert

GDS Operations Management:

• Manage and operate GDS platforms to book flights and other travel-related services.
• Ensure accuracy in all bookings, changes, and other transactions processed through the GDS.
• Troubleshoot and resolve any issues related to GDS flight operations.

Data Management and Reporting:

• Generate reports on booking patterns, cancellations, and other key metrics to support business decisions.
• Analyze data to identify trends, opportunities, and areas for improvement.

Customer Service:

• Assist travel agents with booking inquiries, special requests, and other customer service-related issues.
• Handle escalations and complex booking situations, ensuring a high level of customer satisfaction.
• Resolve any booking errors or discrepancies in a timely manner.

Compliance and Security:

• Ensure that all GDS transactions comply with industry regulations, company policies, and data security standards.
• Maintain confidentiality of sensitive client and company information.

Innovation and Strategy:

• Contribute to the development of new travel products and services by leveraging GDS capabilities.
• Provide input on strategic decisions related to GDS system usage and travel services offered by the company.
• Explore and implement new technologies or features that enhance the company's competitive advantage in the travel industry.

Qualifications/Requirements

• At least 2 years or more of solid experience in using GDS platforms (Sabre, Apollo, Amadeus, etc) - Flight searching for Business Class Tickets
• Exceptional verbal and written communication skills in English.
• Schedule Availability: Flexible to work on a Dayshift and selected Philippine Holidays.
• Willing to work Onsite - Cebu PH.

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

You may send your resumes to hr.phl@business-class.com. Apply now!

Apply now