Trust and Safety Supervisor (Clark) | Onsite

Start Date: ASAP

Responsibilities:

• Ensures that the Wellness program and associated
• Minimum Wellness Standard are implemented and maintained.
• Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and

• Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.
• Attends client meetings.
• Data gathering and analysis to measure effectiveness of the program content and initiatives.
• Maintains records, documentation, and reports for all wellness activities at site.
• Conducts monthly wellness audit and data review to ensure continued compliance with the Minimum Wellness Standards and client requirements.
• Manages client reporting requirements.
• Manages internal reporting requirements.
• Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.
• Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.
• Works with the global research team on all matters of wellness research

Qualifications:

• Bachelors degree in psychology, counselling, or related field
• With leadership experience in the contact center or BPO industry