Customer Service Representative - Billing
Private Advertiser Muntinlupa Full-time
Job Description
- Handle customer inquiries across phone, email, chat, voicemail, and fax channels
- Process new customer orders and billing transactions, ensuring accuracy and completeness
- Resolve customer issues and escalations, ensuring prompt and effective resolution
- Provide product information and order status updates to customers
- Support invoice and billing processing, ensuring proper documentation and accuracy
- Drive first call resolution and maintain high customer satisfaction levels
- Identify opportunities to upsell or promote additional products and services
- Maintain accurate customer records and interaction logs
- Collaborate with internal departments to resolve issues and ensure seamless operations
- Monitor and meet service level targets and performance metrics
- Adapt to changes within workflows and support continuous process improvements
- Maintain professionalism and consistent customer service standards
- Contribute to team success through knowledge sharing and collaboration
- Bachelor’s degree in any field, or equivalent professional experience
- Minimum 2+ years of professional experience in customer service, billing, or order processing roles
- Hands‑on experience processing invoices and managing billing-related transactions
- Experience handling customer inquiries, follow-ups, and escalations across multiple communication channels
- Strong proficiency in Microsoft Excel, including pivot tables, conditional formatting, charts, and data tables
- Experience maintaining service performance metrics and meeting service level targets
- Excellent written and verbal English communication skills, with strong customer-facing capability
- Ability to provide an audio sample to demonstrate communication proficiency
- Strong attention to detail and accuracy in order and billing processes
- Ability to work flexible schedules, including holidays and weekends when required
- Strong problem-solving skills and ability to handle high-volume customer interactions
- Ability to collaborate effectively with cross-functional teams
- Highly organized and accountable work style in fast-paced environments
KolinMuntinlupa
Do you want to be part of our growing team and experience a fun-filled working environment while enhancing your professional skills for career advancement?
As the company’s CUSTOMER SERVICE REPRESENTATIVE, you are responsible for:
• Attends...
Cognizant Technology Solutions Asia Pacific Pte. Ltd.Quezon City, 30 km from Muntinlupa
Job Description
Qualifications:
• Open to candidates who are Highschool / Senior Highschool Graduates or College Undergraduates
• Open to Fresh graduates as well
• No BPO experience is needed
• Excellent written and verbal communication skills
STACKphMuntinlupa
About the role
Are you passionate about delivering exceptional customer service? GDV Business Services Co. is looking for a talented Customer Service Representative to join our dynamic team in Bonifacio Global City, Taguig City, Metro Manila...