Customer Service Representative
Taguig Full-time
Job Description:
As a Customer Service Representative for our Online Video Sharing Account, you will be responsible for providing world-class customer support to users of a leading video-sharing platform. You will assist users via chat, email, or phone, helping with account concerns, content issues, policy clarifications, and general inquiries while maintaining a professional and empathetic tone.
Key Responsibilities:
- Handle inbound customer queries and concerns related to video sharing, account access, and content moderation.
- Provide accurate, timely, and empathetic responses via email, chat, or calls.
- Guide users in navigating platform features and resolving technical issues.
- Escalate unresolved issues to the appropriate team when necessary.
- Maintain quality standards and meet performance metrics such as CSAT, AHT, and QA.
- Stay up-to-date with platform policies, guidelines, and feature updates.
Job Qualifications:
- Completed at least 2 years in college, with no back subjects
- Open to fresh graduates and career shifters
- Prior BPO or customer service experience is a plus, but not required
- Excellent communication skills in English (must pass B2 level Versant test)
- Willing and able to work onsite in Taguig
- Amenable to a shifting schedule, including night shifts, weekends, and holidays
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