Fulfillment Team Leader - Virtual Assistant

This a Full Remote job, the offer is available from: Philippines

This is a remote position.

Virtual Rockstar is hiring a Fulfillment Team Leader on behalf of a leading health and wellness education company specializing in trauma recovery, somatic healing, and practitioner training. The company delivers high-quality self-help courses, professional certifications, and live training events to a global audience—supporting thousands of individuals and healthcare professionals on their trauma healing journey.

We’re looking for a strategic operator with outstanding project management and leadership skills to guide a high-performing team through seamless course and program delivery. This is an exciting opportunity for someone who thrives in a fast-paced, purpose-driven environment and is deeply committed to operational excellence, team leadership, and meaningful work.

Key Responsibilities

• Lead the full delivery lifecycle of live and recorded online courses and training programs
• Manage all digital content uploads (videos, transcripts, handouts) within tight post-event timelines
• Coordinate Zoom logistics: speaker prep, recordings, transcripts, breakout rooms, and moderation
• Ensure smooth and timely delivery across all digital platforms, including course portals and community spaces

• Plan and execute launch timelines in collaboration with marketing, tech, and ops teams
• Prepare assets including registration pages, emails, calendars, and automated workflows
• Troubleshoot live events and collect feedback to drive continuous improvement

• Manage communications with course cohorts, including reminders, access updates, and support
• Provide email support with under-24-hour response times
• Coordinate and track mentor sessions, feedback, and related logistics

• Oversee certification tracking, graduation milestones, and a professional practitioner directory
• Lead engagement within the online community, including office hours and Q&A sessions

Monitor community metrics and implement retention and engagement strategies

• Supervise a fulfillment team of project managers and assistants
• Run daily huddles and weekly check-ins, ensuring accountability and alignment
• Maintain operational tools, SOPs, calendars, and templates using Asana and other platforms
• Collaborate with cross-functional teams to meet project goals and deadlines

• 85%+ of 90-day team goals met on time
• Program satisfaction scores above 80%
• Completion rate of 88%+ for yearlong programs
• Weekly operational score above 4.5 (on-time sessions, accurate emails, etc.)
• Refund rate below 5%, and community membership retention rate above 90%

Why Join This Mission-Driven Team?

This organization is on a mission to transform the way trauma is addressed—bridging the gap between traditional psychology, functional medicine, and somatic healing. You'll be part of a team that prioritizes:

• Excellence – Holding the highest standard for energy, focus, and output
• Integrity – Doing the right thing, always
• Teamwork – Collaborating with transparency and trust
• Personal Development – Actively growing both personally and professionally

• Bachelor’s degree in business, education, instructional design, or related field
• 3–5+ years of experience in team and project management, ideally in online education or wellness sectors
• Proficient in Kajabi, Zoom, Asana, Slack, Otter.ai, and Mighty Networks
• Strong organizational and communication skills with a focus on systems thinking
• Comfortable balancing front-facing student support with backend operations
• Experience managing multiple projects under tight deadlines
• Deep familiarity with trauma-informed education or wellness programs is a plus

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.

This offer from "Virtual Rockstar Careers" has been enriched by Jobgether.com and got a 72% flex score.