Arcade General Manager

Key Responsibilities

• Direct and manage all daily arcade operations, including games, food & beverage areas (if applicable), and guest services.
• Monitor arcade equipment functionality, coordinate repairs, and ensure all games are in excellent working condition.
• Implement and maintain operational policies, procedures, and safety protocols.

• Develop, manage, and track budgets, sales targets, and operating expenses.
• Analyze revenue streams and implement strategies to increase profitability.
• Manage cash handling procedures and ensure accurate financial reporting.

• Recruit, train, schedule, and supervise staff across all departments.
• Conduct regular team meetings, performance reviews, and training sessions.
• Lead, motivate, and coach staff to deliver excellent guest experiences.

• Ensure all guests receive outstanding service and have a fun, safe experience.
• Resolve guest concerns promptly and professionally.
• Develop and oversee promotions, events, and marketing initiatives to attract more customers.

• Oversee arcade maintenance, cleanliness, and safety compliance.
• Ensure all equipment meets safety standards and preventive maintenance schedules are followed.
• Enforce security measures for guests, staff, and property.

• Bachelor’s degree in Business, Hospitality, or related field (preferred).
• Proven experience in entertainment, F&B, retail, or hospitality management.
• Strong leadership, organizational, and decision-making skills.
• Excellent customer service and conflict resolution abilities.
• Financial acumen in budgeting, cost control, and revenue analysis.
• Knowledge of arcade/gaming equipment maintenance is an advantage.
• Flexible with working hours, including weekends and holidays.

• Leadership & Team Development
• Operational & Financial Management
• Guest Service Excellence
• Problem-Solving & Decision-Making
• Innovation & Strategic Thinking
• Safety & Compliance