Senior Technical Support Engineer | Day 1 HMO | Onsite | Day
EMAPTA Muntinlupa Full-time
Deliver Technical Solutions for Solar and E-Mobility Innovation
Catch the renewable wave without leaving shore. You're stepping into a mission that spans continents, fine-tuning solar infrastructure and configuring next-gen systems across dynamic networks. Your hands-on expertise won't just solve problems-it will shape outcomes.The industry's evolving fast-this is your signal to grow with it, ride the momentum, and leave a technical legacy.
Job Description
Become our client's Senior Technical Support Engineer and provide expert assistance for solar inverter systems across residential, commercial, and industrial setups. Handle commissioning, diagnostics, compliance, and technical training while ensuring timely, high-quality support.Your work will directly impact clean energy performance across global markets through smart troubleshooting and customer-focused solutions.
Job Overview
Employment type: Full-timeShift: Day Shift (Mon-Fri, 7AM-4PM), Weekends Off
Salary: PHP 50,000 to PHP 150,000
Work setup: Onsite, Alabang
Exciting Perks Await!- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Fully customized Emapta laptop with peripherals
- Prime office location in Alabang (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- Degree or diploma in Electrical Engineering, Electronics, Renewable Energy, or a related technical discipline.
- At least 5 years of experience in the Australian solar PV industry, preferably supporting inverters or similar electrical equipment.
- Strong knowledge of Australian standards and regulatory requirements.
- Familiarity with inverter commissioning, solar monitoring systems, and energy meter integration.
- Ability to read and interpret single-line diagrams, schematics, and datasheets.
- Excellent troubleshooting, communication, and customer service skills.
- Proficiency in Microsoft Office; knowledge of Nearmap, Helioscope, or PVsyst is a plus.
Desirable:
- Practical understanding of MODBUS TCP/RTU, export control systems, and communication protocols.
- Experience with legacy ABB/FIMER inverters and product transitions.
- Hands-on experience with SCADA or PLC-based systems.
- Deliver timely, high-quality technical support for a full range of solar inverters (residential, commercial, and legacy models).
- Assist with system commissioning, troubleshooting, warranty claims, and performance monitoring across various installations.
- Respond to technical inquiries via phone, email, and remote diagnostic tools to ensure prompt resolution and customer satisfaction.
- Guide installers through system setup, meter configuration, grid compliance, and network integration (MODBUS, RS-485, Ethernet, Wi-Fi).
- Support DNSP/grid-connection compliance and adjust system settings such as volt-var, volt-watt, and export limits.
- Maintain accurate logs of customer issues, troubleshooting steps, and final resolutions within support systems.
- Monitor escalated cases and follow up to ensure timely closure and customer satisfaction.
- Develop and update technical documents, commissioning guides, support videos, and FAQs based on real-world insights.
- Provide technical feedback to R&D and product teams based on recurring field issues.
- Conduct training sessions, webinars, and workshops to enhance installer skills and product knowledge.
- Demonstrate empathy, patience, and urgency in resolving critical system faults and downtimes.
- Stay up to date on product developments, inverter technologies, and Australian regulatory changes.
About the Client: Powering the Transition to a Sustainable Future
From rooftop to grid, our client is sparking change in the renewable energy landscape. With deep roots in solar inverter tech and cutting-edge EV charging solutions, they've earned their spot among the top five global suppliers. Built for performance in tough conditions and backed by a full 10-year warranty, their systems power cleaner, smarter energy across Australia and New Zealand-turning sunlight into serious, long-term impact.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Work with global clients across industries, backed by a work culture focused on collaboration, innovation, and professional growth.Be part of the #EmaptaEra today!
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