International Air Freight Operations Specialist
Radiant BPO Services Inc. Cebu
Office Location: 14th Floor, 1Nito Tower, Archbishop Reyes Ave, Lahug, Cebu City
We service a large and diversified account base across a range of industries and geographies, which is supported from an extensive network of operating locations across North America as well as an integrated international service partner network located in other key markets around the globe.
The Company provides these services through a multi-brand network, which includes over 100 operating locations. Included in these operating locations are a number of independent agents, who are also referred to as “strategic operating partners,” that operate exclusively on the Company's behalf, and approximately 25 Company-owned offices.
Report to: SEA Station Manager
INTERNATIONAL AIR FREIGHT OPERATIONS SPECIALIST
This position is responsible for delivering excellent customer service, quality operational execution, and assisting our company in the movement of goods door to door for air export & import consignments.
KEY RESPONSIBILITIES- Understanding and ability to accumulate the required data entry points needed to prepare and route Master Airwaybills and House Airwaybills ensuring company standards are met.
- Ownership of key accounts, i.e. both US customers and shipper/consignees abroad.
- Participate in high level training of the import and export teams.
- Data entry of shipment files for initial entry into transportation system.
- Request rates from vendors for movement of freight, as needed.
- Knowledge and ability to create requests for rate correspondence to overseas agents and follow up on those requests.
- Collect quoted costs and coordinate with the quoting personnel.
- Update customers and management of shipments’ statuses via web-tracking notes and updating of current dates in our programs.
- Utilize excellent verbal and interpersonal skills and daily tracking.
- Enter Proof of Departure and Delivery information into relevant transportation software.
- Gather and enter job costs, with accuracy and timeliness for billing and posting files.
- High school diploma/GED and/or related trade certifications required.
- BA degree in Business, Logistics or International Trade or Transportation & Logistics is an asset.
- Minimum 2 years’ experience in International Air Freight Forwarding in air export.
- Experience in International freight forwarding operating system e.g. Cargowise, SAP TM, Gateway
- Industry knowledge and terminology including: import and export regulations and documentation requirements, pricing methodology, are preferred.
- On-Site
- Night Shift - 10:00 PM to 7:00 AM PHT (Mondays to Fridays)
ABOUT RADIANT
Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value-added logistics solutions primarily to customers based in the United States and Canada.We service a large and diversified account base across a range of industries and geographies, which is supported from an extensive network of operating locations across North America as well as an integrated international service partner network located in other key markets around the globe.
The Company provides these services through a multi-brand network, which includes over 100 operating locations. Included in these operating locations are a number of independent agents, who are also referred to as “strategic operating partners,” that operate exclusively on the Company's behalf, and approximately 25 Company-owned offices.
As a third-party logistics company, the Company has a vast carrier network of asset-based transportation companies, including motor carriers, railroads, airlines and ocean lines in its carrier network.
Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup®, Adcom WorldwideTM, Distribution By Air (DBA)TM, Service by Air®, Navegate®, and Centrade Brands well as the Radiant® Brand.In all, It's the Network that Delivers! ®
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