Frontend Developer | Quezon City

Join us and Be Cognizant!

Who Thrives Here:

• Strong understanding of DNS, SEO, accessibility, and general web development best practices
• Experience with GoDaddy, WIX, and related website platforms
• Ability to advise on website content, review requests, and proofread copy for quality, accuracy, and accessibility compliance
• Ensures content follows style guidelines, technical specs, and accessibility standards
• Bachelor’s degree in Computer Science, IT, Information Systems, or related fields
• Must be willing to work onsite at Giga Tower, Bridgetowne, Quezon City

Job Responsibilities:

• Proactive and Reactive Support: Deliver proactive and reactive support for customers, partners, and Project’s internal teams to resolve issues, address subscription inquiries, and complete technical tasks.
• Technical Support: Provide exceptional technical support for Project’s products and associated services, specifically focusing on API-related inquiries.
• Issue Troubleshooting: Handle incoming support channels to troubleshoot customer inquiries and issues with Project’s APIs, including integration, authentication, and functionality.
• Third-Party Integrations: Handle support for partner integrations, Project Connect questions, and SDK issues, specifically related to Project API. Work with third-party providers and internal Dev/API teams for in-depth issue resolution and debugging sessions, including three-way calls if necessary.
• Support Tools Utilization: Utilize support tools and resources necessary to solve customer queries, including telephone, chat, Salesforce, Jira, Project’s proprietary systems, G-Suite, browser developer tools, internal admin console, SQL, and text analysis tooling.
• Product Improvement Identification: Proactively identify product improvements, bugs, and high-impact opportunities to enhance the customer experience.
• Product Promotion: Promote Project products and services to customers and prospective customers via consultative discussions and evaluations of their service and support needs.
• Escalated Case Management: Manage non-complex escalated cases from internal channels to troubleshoot customer issues with Project’s products.
• Service Level Goals: Meet and exceed Customer Support service level goals for areas of product expertise.
• Communication Management: Manage communication between Project and customers, ensuring timely updates and effective resolution of issues.
• Customer Advocacy: Serve as an advocate for customer needs and feedback within the organization, working to improve overall customer experience and satisfaction.
• Internal Peer Support: Provide support for internal peers on product knowledge and engagement paths, including translation to and from English as needed.

Why Join Us?

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.