Team Leader
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Quezon City
Job Description
Qualifications:
- Bachelor's degree or equivalent
- Experience in leading teams in customer support via voice and chat support or a call center environment
- Advanced customer focus and customer service skills
- Exceptional training and coaching skills to motivate employees
- Great verbal and written communication skills
- Have full understanding of creating and implementing scheduling and task distribution
- Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast pace environment, able to deal with rapid change and ambiguity
- Strategic thinker with strong analytical and problem-solving skills
- 3+ years of experience in team management, managing 20+ FTE
- 3+ years of people management experience, including managing leaders, and a strong desire to develop team members
- Passion to create an exceptional experience and provide outstanding customer support
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions)
- ·Amenable to work in a Hybrid set up at Giga Tower/Bridgetowne has customer success experience and onboarding experience
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We are looking for a results-driven Team Leader to lead our sales team and oversee daily store operations at Lenovo Fairview.
Qualifications:
• College Level or College Graduate
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Cognizant Technology Solutions Asia Pacific Pte. Ltd.Quezon City
service and empathy towards customers
• At least 3 years Team Lead experience or people management
• Knowledge in MS Office applications
• Amenable to work in a Hybrid Set Up in Giga Tower or Bridgetown, Pasig...
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New equipment supplied.
• Work/life balance.
• Great team to work with.
The Role
As a Senior Accountant / Team Leader, you will play a key role in delivering high-quality tax and accounting services while mentoring / supporting junior team members...