Retail Trainer

You will spread the #LBexperience by training our team to deliver genuine, sincere and authentic service. You will also play an important role in curating the LB retail store experience, and build brand reputation in line with the company goals.

• A passion and genuine love for people; with strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and all internal stakeholders
• Passionate about training, coaching and mentoring across the entire retail organisation
• Extreme ownership and a performance-driven mindset to meet sales goals
• The ability to storytell and build the Love, Bonito Retail brand and reputation
• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A self-starter, proactive and able to adopt hands-on approach. Get it done right and fast!

Main responsibilities

• Conduct Onboarding Orientation training so that the retail new hires are aligned on basic store operations, policies and SOPs
• Conduct core training sessions for the retail organisation using various training methods to engage the retail team, including hands-on and interactive activities
• Execute the Train-the-Trainers program to train retail store leaders to train their teams in all store operations SOPs

• Evaluate individual performances and provide feedback on employees, both positive and constructive post-training
• Prepare monthly post-training reports to analyse the effectiveness of training programs within the month
• Collaborate the Retail Area Manager (Philippines) and Global Retail Trainer to identify gaps from customer feedback and staff complaints; and determine further training needs and programs

• Oversee the training curriculum in the Philippines market by building an effective training calendar
• Maintain and update the training tracker to ensure completion of training for retail team within targeted timeframes
• Maintain an accurate database of training materials by determining what changes need to be made and keep the materials relevant and updated (and aid in market localisation, if necessary)

• Attend to all issues that arise from staff or customers (complaints, grievances)
• Oversee and manage training costs against budgets
• Minimum Bachelor’s degree or equivalent is preferred.
• Minimum 3 years of experience in the retail industry, preferably in fashion consumer sector - both front and back of house
• 1 year of experience in managing a retail team(s) would be advantageous
• Strong communication, presentation and public speaking skills, able to motivate and lead the retail team
• Prior experience in preparing curating brand new training material and delivering conducting trainings is a must.
• Strong ability to get buy in and engage your audience