Customer Service Advisor - BILINGUAL (Thai) | MOA - Quezon City
About the role
This is a full-time Customer Service Advisor role based in Quezon City, Metro Manila. As a Customer Service Advisor—Bilingual (Thai) at AVENSYS CONSULTING INC.', you will be the first point of contact for our customers, providing high-quality support and advice to ensure a great customer experience.
What you'll be doing- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
About us
AVENSYS CONSULTING INC.' is a leading provider of call centre and customer service solutions. We work with a wide range of clients across various industries, helping them to deliver exceptional customer experiences. Our company values of integrity, innovation and excellence are at the heart of everything we do.
If you are passionate about customer service and eager to join a dynamic and growing organisation, we encourage you to apply now.