IT Manager

Job Summary:

On-site presence may be required for setup, troubleshooting, and systems maintenance at remote facilities.

Key Responsibilities:

1. IT Governance & Strategy

• Develop and implement IT strategies, standards, and protocols aligned with company goals.
• Provide IT-related recommendations to executive leadership.
• Ensure compliance with internal policies and external regulations.

1. IT Operations & System Management

• Oversee the day-to-day operations of all IT systems across office, warehouse, and project site locations.
• Establish and enforce company-wide IT standards, protocols, and best practices for system use and security.
• Maintain and optimize the performance of hardware, software, and networking infrastructure, including installation and upgrades.

1. User Support & Training

• Manage the IT team in providing hands-on technical support to users; investigate and resolve hardware, software, and network-related issues.
• Deliver user training and develop instructional materials to maximize productivity and efficient use of IT resources.
• Create and maintain documentation for common issues, resolutions, and standard operating procedures.

1. Software & Application Management

• Lead in the development, deployment, and maintenance of custom applications to support business operations.
• Plan and execute software implementations and system upgrades in alignment with business objectives.
• Evaluate and recommend software solutions and licensing needs for various departments.

1. Project Leadership & IT Planning

• Lead planning and execution of major IT projects (system rollouts, infrastructure improvements, digital transformations).
• Collaborate with departments to identify IT needs and improvement opportunities.
• Provide recommendations to executive leadership on IT improvements, innovations, and risk mitigation.

1. Vendor & Asset Management

• Manage relationships with external IT vendors and service providers, including negotiation and oversight of contracts.
• Oversee procurement and inventory of IT hardware, software, and consumables.
• Negotiate service-level agreements and ensure service quality.

1. Cybersecurity & Disaster Recovery

• Administer and monitor security protocols to ensure the integrity and confidentiality of company data.
• Support and maintain backup systems and disaster recovery plans to ensure business continuity.
• Troubleshoot and document network or system malfunctions, ensuring prompt corrective actions.
• Enforce cybersecurity policies and manage risk controls.
• Oversee backup systems and disaster recovery plans to ensure business continuity.

1. Team Leadership & Oversight

• Supervise the IT Specialist, setting goals and monitoring task completion.
• Delegate operational responsibilities and ensure alignment with IT strategy.
• Review and approve reports prepared by the IT Specialist.

1. General IT Administration

• Ensure timely updates to all IT systems and maintain proficiency in emerging technologies.
• Install and configure new hardware and cabling for expanding user needs.
• Perform other related duties as assigned in support of IT operations and company objectives.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in IT management or system administration.
• Project management experience is preferred.

• Strong background in managing multi-server environments (Microsoft/Linux/Citrix).
• Proficient in LAN/WAN networks, fiber optics, Cisco/HP networking, VMware vSphere/Microsoft Hyper-V.
• Familiar with MS Exchange Server, MS SQL, IBM AS/400, and thin-client environments.
• A+ Certification or equivalent work experience is an advantage.

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks and projects.