Customer Care Specialist

Key Responsibilities:

• Handle inbound and outbound customer calls, chats, or emails regarding telecom products and services.
• Provide accurate information on billing, account management, network coverage, and service plans.
• Troubleshoot basic technical issues related to mobile, broadband, or landline services.
• Process customer requests such as activations, upgrades, plan changes, and cancellations.
• Ensure proper documentation of customer interactions in the CRM system.
• Escalate complex issues to the appropriate departments while ensuring timely resolution.
• Achieve performance targets including call quality, resolution rate, and customer satisfaction scores.
• Uphold company values by delivering excellent service and maintaining professionalism at all times.

Qualifications:

• At least 1 year of experience as a Customer Service Representative, preferably in the telecommunications or BPO industry.
• Strong communication skills (verbal and written) in [English/Local Language].
• Ability to handle customer complaints with patience and empathy.
• Familiarity with telecom services, billing processes, or technical troubleshooting is an advantage.
• Computer literate; able to navigate multiple systems during calls.
• Flexible to work in shifting schedules, weekends, and holidays if required.

Preferred Competencies:

• Problem-solving and analytical skills.
• Team player with a positive attitude.
• Adaptability in a fast-paced environment.
• Strong focus on customer experience and retention.

Benefits:

• Competitive salary package with performance incentives.
• Health and wellness benefits.
• Paid training and career growth opportunities.
• Employee discounts on company products and services.