BPO Trainer | Banking & Financial Services - Manila

Accenture in the Philippines is currently looking for talented individuals for our BPO Trainer | Banking & Financial Services.

About the Role: As a BPO Trainer, you will perform the following (but not limited to) duties and responsibilities:

• Training Needs Analysis
• Work with the operations, training, and quality teams to identify performance gaps related to skill gaps that include domain skills, communication skills etc
• Analyze performance gaps and provide recommendations to meet target metrics

• Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
• Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps

• Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff
• Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods
• Mastery of course content and related courseware, certification as appropriate
• Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
• Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
• Provide floor support and communication coaching to all employees including leadership and support

Deliver high-quality training to audiences using a variety of media types. Provide course and learner feedback to key stakeholders. Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development.

About You: The ideal candidate will have the following skills and experience:

• Open to both college graduate and undergraduates with relevant work experience in Training
• At least 3 years of BPO training experience
• At least 1 year supervisory experience
• International banking experience is an advantage (can be non-exclusive experience, eg. BPO Training experience from any account; International banking experience as an agent)

Please ensure that all required information is provided within 24 hours to facilitate the processing of your application.

Please indicate Job Boards & JobStreet in “How Did You Hear About Us?” section in your Workday application so that we can easily track your application.

What’s in it for you? Start your Accenture journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities